Memnuniyet Anketi Sonuçları 2025
MERSIN UNIVERSITY
IT DEPARTMENT (BIDB)
2025 Corporate Service Experience & Satisfaction Analysis
4.02 / 5.00
Overall Corporate Success Rate: 80.4%
673Total Participants
413Staff Members
260Students
Academic and Administrative Staff Analysis (19 Questions)
No | Service Title | Score | Success % | Status |
|---|---|---|---|---|
1 | Corporate e-mail services | 4.60 | 92.0% | SUCCESSFUL |
2 | Licensed software support (Office etc.) | 4.25 | 85.0% | SUCCESSFUL |
3 | VPN service performance | 3.61 | 72.2% | AVERAGE |
4 | Proxy ease of use | 3.80 | 76.0% | SUCCESSFUL |
5 | YETKİM access performance | 3.75 | 75.0% | SUCCESSFUL |
6 | Hardware maintenance and repair services | 3.55 | 71.0% | AVERAGE |
7 | New device and software installations | 4.10 | 82.0% | SUCCESSFUL |
8 | Video conference support services | 3.65 | 73.0% | AVERAGE |
9 | Network failure response speed | 3.69 | 73.8% | AVERAGE |
10 | IP telephone system support | 3.52 | 70.4% | AVERAGE |
11 | Website content freshness | 4.15 | 83.0% | SUCCESSFUL |
12 | Website information accuracy | 4.29 | 85.8% | SUCCESSFUL |
13 | Technical support manuals | 3.85 | 77.0% | SUCCESSFUL |
14 | Procurement technical specification support | 4.05 | 81.0% | SUCCESSFUL |
15 | Staff attitude and behavior | 4.59 | 91.8% | SUCCESSFUL |
16 | Staff technical competency level | 4.58 | 91.6% | SUCCESSFUL |
17 | Problem-solving during unit visits | 4.12 | 82.4% | SUCCESSFUL |
18 | Ease of access to services | 4.30 | 86.0% | SUCCESSFUL |
19 | STAFF OVERALL SATISFACTION | 4.27 | 85.4% | SUCCESSFUL |
Student Experience Analysis (10 Questions)
No | Service Title | Score | Success % | Status |
|---|---|---|---|---|
1 | Student e-mail services | 4.10 | 82.0% | SUCCESSFUL |
2 | Student licensed software access | 4.22 | 84.4% | SUCCESSFUL |
3 | Proxy and YETKİM usage | 3.70 | 74.0% | AVERAGE |
4 | Campus Wi-Fi quality and speed | 2.90 | 58.0% | CRITICAL |
5 | Laboratory internet speed | 3.05 | 61.0% | WEAK |
6 | Website content freshness | 3.40 | 68.0% | AVERAGE |
7 | Website information clarity | 3.55 | 71.0% | AVERAGE |
8 | Student technical support manuals | 3.27 | 65.4% | WEAK |
9 | Staff attitude and behavior | 4.40 | 88.0% | SUCCESSFUL |
10 | STUDENT OVERALL SATISFACTION | 3.62 | 72.4% | AVERAGE |
2026 Strategic Quality Goals
Infrastructure Modernization Increase student Wi-Fi satisfaction to 75% through next-generation AP investments.
Digital Transformation Migrate all technical support manuals to video-based interactive formats.
Hardware Cycle Hardware Renewal Initiatives: Increase coordination with senior management and advocacy meetings by 25% annually to secure budget support for the replacement of hardware that has completed its economic life.